Privacy Policy

1. Introduction

Nexus Grid B.V. (“Nexus Grid”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website at nexus-grid.net.

This policy is in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy legislation. We encourage you to read it carefully.

2. Information We Collect

We collect only the information necessary to respond to your enquiries and improve your experience on our website.

a) Personal Information

When you use our contact form, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Any additional information you choose to include in your message

b) Non-Personal Information

We may also automatically collect certain technical data when you visit our website, including:

• Browser type and version
• IP address
• Device information
• Pages visited and time spent on the website

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your enquiries submitted via the contact form.
• To improve website performance and user experience.
• To ensure the security of our website and prevent fraudulent activity.

We do not use your data for direct marketing or send unsolicited communications. If we were ever to send updates or newsletters, this would only occur with your explicit opt-in consent.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data on the following legal bases:

• Consent: When you voluntarily submit your data through the contact form.
• Legitimate interests: To maintain the security and proper functioning of our website.

You may withdraw your consent at any time by contacting us at info@nexus-grid.net.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse traffic, and remember preferences. The types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytical cookies: Used to understand how visitors interact with the website (e.g. Google Analytics).

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Third-Party Services

We may use trusted third-party tools to support the operation of our website, such as Google Analytics for traffic analysis. These third parties may process certain data in accordance with their own privacy policies.

We do not use payment gateways or e-commerce tools, as no transactions take place directly on our website.

7. Data Sharing

Nexus Grid does not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• When required by law or a competent authority.
• To protect the rights, property, or safety of Nexus Grid or others.
• With trusted service providers who assist in operating our website, strictly under confidentiality obligations and GDPR-compliant data processing agreements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form submissions are typically retained for [X months/years] and then securely deleted.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of data transmission over the internet can be guaranteed as fully secure, and we cannot warrant absolute security.

10. Your Rights under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data (“right to be forgotten”).
• Right to restriction: Request that we limit the processing of your data.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at info@nexus-grid.net. We will respond within 30 days in accordance with GDPR requirements.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

11. Third-Party Links

Our website may contain links to external websites. Nexus Grid is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal data.

12. Children’s Privacy

Our website is not directed at children under the age of 16 (as defined under Dutch GDPR implementation). We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us so we can delete it promptly.

13. Changes to This Policy

Nexus Grid reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Nexus Grid B.V.
• Website: nexus-grid.net
• Email: info@nexus-grid.net